Atmos - Users and Agents. The difference and configuration thereof

Users - Users are people with access to the Atmos inteface - Of which can be an Administrator, standard or restricted access user.

Agents - Agents are people whose phone calls you are recording - assigned to an extension

User settings:

The User Settings page allows you to add, edit and delete users (people with access to the Atmos interface).

The points below relate to the tab numbers in the image below:

1. “Add New User” – use this button to add new users to your Atmos account.
2. The User grid shows the following information for each user: “Email”, “First Name”, “Last Name”, “Time Zone”, “Phone Number” and “User Role”. Each of these columns can be sorted and filtered as with the rest of the Atmos system.
3. Use these buttons to edit and delete users from the system.

Agent Settings:

The Agent Settings page allows you to add, edit and delete agents (people whose phone calls you are recording).

The points below relate to the tab numbers in the image below:

1. “Add New Agent” – use this button to add new agents to your Atmos account.
2. The Agent grid shows the following information for each user:”First Name”, “Last Name” and “Site” for each of these users. Each of these columns can be sorted and filtered as with the rest of the Atmos system.
3. Use these buttons to edit and delete agents from the system.